MCA Alerts & Notifications

MCA alerts are automated messages that fire when a defined servicing event occurs — a new lead, a returned payment, or a deal whose performance falls below a threshold — so the right people hear about the right events. They combine fixed system notifications with configurable alert triggers. MCA Track surfaces them in a notification center and can email designated recipients.

Key takeaways

• MCA Track combines system notifications with configurable alert triggers so the right people hear about the right events.
• The notification bell in the top navigation shows the unread count; notifications can be cleared individually or in bulk.
• Email alerts can fire on events such as a new lead, a lead funded, or a returned payment.
• Funder admins can set custom triggers on conditions like a performance score dropping below a threshold or returns exceeding a count.
• Plaid transaction data can feed triggers, such as flagging unusually large deposits.

What are MCA alerts in MCA Track?

MCA alerts in MCA Track are automated notifications that fire on defined servicing events. The platform combines system notifications with configurable alert triggers so the right people hear about the right events. Fired alerts appear on the Alerts screen with the merchant, date, and message, and each links to View Trigger.

The notification bell in the top navigation shows the unread count. Notifications can be cleared individually or in bulk, keeping the center focused on what still needs attention.

What email alerts can fire?

Email alerts are set in funder preferences and fire on key lifecycle and servicing events. The table below lists the built-in email alert triggers and when each fires.

What are custom alert triggers?

Custom alert triggers are conditions Funder Admins define to fire on specific deal events. Examples include a deal’s performance score dropping below a threshold, returns exceeding a count, or an advance reaching a certain percent paid. These alerts appear in the notification center and can be emailed to designated recipients.

Plaid transaction data can also feed triggers, such as flagging unusually large deposits. Pairing an alert trigger for repeat returns with the ACH Returns Report helps catch serial returners early, before a deal slips into Collections.

How do you set up a custom alert trigger?

Custom triggers are configured by Funder Admins. A typical setup follows these steps:

1. As a Funder Admin, open the alert trigger settings.
2. Define the condition, such as a performance score below a threshold, returns above a count, or an advance reaching a percent paid.
3. Optionally connect Plaid transaction data to flag conditions like unusually large deposits.
4. Designate the recipients who should receive the alert by email.
5. Save the trigger; when it fires, it appears on the Alerts screen and in the notification center.

Alerts work hand in hand with the rest of the platform. Returned-payment alerts connect to how MCA Track handles ACH returns, performance-based triggers draw on the portfolio dashboard and performance scoring, and pairing alerts with the ACH Returns and other reports sharpens early-warning workflows. The full context lives in the MCA Track servicing guide.

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Frequently asked questions